rant

Dealing With Idiots, part five thousand and … something.

So I ordered the last of the kitchen cabinets from Lansdowne Boards. These took a while because we were still deciding what we wanted to do, and I had to wrap my head around the drip tray that I got from A&D distributors.

Collected the stuff last Wednesday. Found that they had only supplied two of the three units (but all four doors). No wonder they gave me a large, unexpected off-cut — that was of course supposed to be the third unit.

Returned the offcut to them for making into unit #3.

That was last week.

Over the weekend I found that the double doors for the Colossal Cupboard were too small. The formula is : door width = cupboard width divided by two, less 4mm. Taking the 1mm edging into account, that means the wood for a door for a 750mm wide cupboard should be 369mm. The drawing shows 369mm, the cut list shows 369mm, but the measuring tape shows… 365mm. This creates a rather unsightly gap between the two doors, of course.

Took that back on Monday, nicely asked the fellow to have my kitchen unit ready by Wednesday.

Wednesday came around, I phoned. Nosir, maybe by Friday.

Are they nuts? I ordered this stuff weeks ago. They stuffed up. All they need to do is to quickly cut and edge a unit, one unit, and that will keep the customer happy. So what do they do? Sweet Fanny Adams.

And they’re still sitting on the replacement shelves for the one bookshelf where they got the holes skew. Something to do with them having to buy the chipboard for the replacement unit, which of course they are loathe to do. I suspect they can just massage the replacement white units out of someone else’s order, but few people order mahogany…

*spit*

/me goes back to listening to Lily Allen with a vengeance.

I’m your customer, not your fscking QA department!

Those following this blog will know that I’ve had many hassles with Lansdowne Boards. This is the second time I’ve run across this specific problem, which is that the board goes through the machine at a slight angle, which means that things don’t line up.

It’s not a lot, but it makes the front of the shelf stand proud by half a millimeter or so, and that looks bad.

The whole point of Lansdowne Boards‘ system is that they have the precision machines so that you can just assemble the stuff without using any complicated tools. In theory this is good. But if your machines are out of calibration or your operators just don’t care, this is the result — one pissed off customer.

So, sadly, I can’t recommend using them. If you don’t know what you’re doing, you’re going to suffer, and if you do know what you’re doing, you don’t need them anyway. Go to Davidson’s or someone else instead.

More aggravation

If you allow the board to go into your precision CNC machine sideways, this is what will happen.

Your customers don’t want their bookshelf corners to look like this.

So STOP SMOKING THAT BLOODY STUFF already!

Furrfu!

Losing my sense of humour

So last night, it being Tuesday and as such a kid-free evening, Tanya and I started assembling the latest units.

The 2400mm tall Colossal Cupboard (it’s also 900mm deep) had to be assembled upright, in place, because there’s no way to tip it once it’s assembled, it’s only about 100mm short of the ceiling. So the assembly was a bit of a mission, 720mm wide 900mm deep chipboard shelves are *heavy*.

I pinned and dowelled the two sides, slotted in the bottom and the backing board, and then realised that the top had no groove for the backing board. So with Tanya holding things from falling over, I rushed to the garage and chopped eight or ten millimeters off the bottom of the backing board — not the best plan of action but the best I could do under the circumstances.

Eventually got the whole thing assembled and in place and screwed to the skirting and to the piece of skirting I used as a spacer against the wall. Tanya has pictures.

So then I wanted to assemble the bookshelf that goes next to the Colossal Cupboard. And I noticed that the cam & dowel holes in the top didn’t match those in the bottom. The sides are correctly drilled, however — and this means this unit won’t work. And I noticed that neither the top nor the bottom had the slots for the backing board.

So I stripped my moer, commented on the stuff the guy in the workshop was smoking, made nasty remarks about his parents and siblings, and the like. And I checked the other three units.

Yup, groove on the one side, no groove on the other.

Went back to Lansdowne Boards this morning, voiced my extreme displeasure, and after much pondering over CAD drawings and many incredulous looks at the offending shelves (“Oh, look, the holes are *still* wrong!) they realised that yes, indeed, the fellow driving the machine was indeed high on… life… or… err… something.

So we went over to the workshop, waved hands all over the place, and the fellow jigged the stuff up and added the neccessary holes and slots. Got to see how the machine works. Impressive, although it doesn’t go “ping“.

/me renames his blog to “Dealing with Idjits”.

So much for their one saving grace

As hardware stores go, the Builders Warehouse in Tokai is… so/so.

They’re large, and have a selection of stuff, but there’s also a lot of stuff they don’t have. And their prices are good, sometimes, but some other stuff is a complete rip off.

Their sales staff range from pretty good… to useless. The paint guys are great. The electrical guys are not bad at all. On the other hand, the bunch hanging out by the tool section have no clue as to what they’re selling, and can’t offer any advice. And the dude on the cut board counter should be drawn, quartered and shot.

<me> “Excuse me, how much is your bullnose postform countertop (points at stuff on shelf one meter from dude) in Etimo?”

<dude> “I can’t tell you that we have to order specially” *wanders away*.

Not “can I get back to you?”. Not “approximately $bignum but I’d have to confirm”. Oh no.

But despite this, I spent probably R50k with these guys the past few months.

Because they were open until 19:00. Convenient. But this changed — they now close at 18:00, just like all the other hardware stores. So they’ll be seeing a lot less of me.

Oh, and they’re also a gunfree zone. In my friend Richard Boothroyd’s words, “not when I’m there, they’re not”.